Our Cosmetic Standards & Terms Agreement

Thank you for choosing Sawdust & Splinters for your handcrafted furniture. We take great pride in our work and are excited to create a one-of-a-kind piece just for you. Before proceeding with your order, we ask that you carefully read through the following Cosmetic Standards & Terms Agreement. By placing your order with us, you are agreeing to the conditions outlined below.

Cosmetic Standards

At Sawdust & Splinters, every piece of furniture is handcrafted using solid wood, ensuring that each item is unique and full of character. While we make every effort to create furniture that meets your expectations, the handcrafted nature of our work means that there will be some natural variations and imperfections. These are not defects but rather part of the charm and beauty of custom furniture. Please review the following guidelines to understand what to expect:

·         Wood & Stain Variations
Each piece of wood is unique, and slight color variations and grain patterns should be expected. We cannot guarantee exact stain matches to previous orders. While we will use the stain or paint color you request, the result may vary slightly from the example you had in mind. This is a normal characteristic of working with solid wood, and we cannot rework the finish to achieve a perfect match.

·         Matching Stain Colors
We do not match stain colors from photos. If you wish to use a custom stain, you must provide the stain, and specify the wood type you prefer. Different wood types absorb stain differently, and once applied, we cannot rework the color to match your vision perfectly.

·         Sanding & Stain
The finer the finish you choose, the lighter the stain will be, as less stain is absorbed when the pores of the wood are closed. Distressed finishes, on the other hand, will absorb more stain, resulting in a darker appearance. Please be aware that the finish on a finely sanded, non-distressed table will differ from one that is heavily distressed.

·         Band Sawn / Circle Sawn
If you select band sawn or circle sawn, please be aware that small waves may be present on the surface. These marks add character and charm to the piece but may not be perfectly smooth. If a flat, smooth surface is important to you, we recommend choosing a standard smooth top.

·         General Variations in Furniture
Handcrafted solid wood furniture may contain open knots, unique distress marks, visible joint lines, and minor imperfections like nicks, splits, cracks, and other character markings. These are considered part of the charm of handmade furniture. We allow up to approximately 1" of variation in measurements due to the custom nature of the pieces. If you are looking for perfection, we recommend reconsidering a handmade piece.

·         Wood Movement
Solid wood will naturally expand and contract due to changes in temperature and humidity. This means that slight gaps between the boards of a traditional table may widen or shrink over time. These changes do not affect the structural integrity of the table and are not considered defects.

·         Open Knots
Open knots are a beautiful feature of solid wood, adding to its uniqueness. Unless specified in the invoice, we do not fill these knots. They remain visible and untreated, celebrating the natural qualities of the wood.

Warranty

We offer a lifetime warranty on your furniture for any natural cracks, splits, or warping that may occur due to the inherent properties of wood. We take pride in the quality of our craftsmanship and stand by our work, ensuring that your piece will last for years to come. If any issues arise with the structural integrity of your table due to these natural factors, please contact us, and we will work with you to resolve the matter.

Down Payment & Cancellation Policy

·         Down Payment
A 50% down payment is required to secure your order and add your project to our production queue. The remaining balance will be due upon completion before delivery.

·         Cancellation Policy

o    If you cancel your order within 7 days of placing the deposit, 80% of the deposit will be refunded.

o    If you cancel after 7 days, the deposit is non-refundable as materials will have already been ordered, and we will have reserved time and resources specifically for your project.

o    Should you make a major design change after production has started, you will be responsible for covering the cost of both the original and additional materials required for the changes.

By placing your order with Sawdust & Splinters, you are agreeing to the terms and conditions of this Cosmetic Standards & Terms Agreement.